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FAQ

What Brands do you carry?
We carry:

  • Ashley Signature Design
  • Ashley Furniture
  • Coaster Fine Furniture
  • Homeglance
  • Sandberg Furniture

You can view product by Brand here.

Is your furniture in stock or do I have to wait for it?

One of the foundations that United has been built on is to have readily available furniture. We generally have about 90% of our furniture in stock so that you don’t have to wait.

Are you locally owned?

Yes. United Furniture is locally owned and operated

Do you offer any type of discounts for purchasing multiple items?

Although we are committed to having the most competitive prices you will find, we also feel you should be rewarded for purchasing multiple items. We believe that the more you buy from us, the more you should save. We offer discounted package prices for bedroom sets, dining sets, living room sets, and entertainment sets just to name a few. Our sales staff is trained and committed to working with you so that you receive the savings you deserve.

What is your return policy?

At United, we understand that many times you will not know if the item is right until you get it into your home. For that reason we offer a 3 day return policy. If the item is not a good match for your home, you will be issued a store credit for the price you paid for that specific item as long as it is returned to us within 3 days of when you received it. This is assuming of course, that we receive the item back from you in the same condition that you received it from us. You will still be responsible for any delivery fees that may be applicable. As is floor model items are final sale items.

Do you match prices from other furniture stores?

We are committed to having the lowest every day prices you will find, but if you do discover an identical item (same manufacturer and model number) we will certainly match that same price. This is valid only if you find this item in our local retail market and a price quote must be presented to one of our sales associates that includes the item and store information. Price matching is only valid for new purchases.

Does your living room furniture come in any other colors?

It depends on the specific item you are interested in. Some of the manufacturers we carry have hundreds of special order options where others only make it one specific way. Contact our sales staff for further information.

How long of a wait is it for special orders?

Your wait time for special orders will vary depending on the manufacturer it is being ordered from. Some special orders we receive as quickly as two weeks where others can take much longer. Please contact your sales associate for your specific special order wait time.

What do I need to do to get a special order started?

At the time of your special order, we require at least a 25% deposit. The 25% deposit is non-refundable once the order is placed. After we receive your furniture, you will need to pay any remaining balance in full upon pick up or prior to setting up a delivery date.

What happens if I cancel my special order?

If circumstances arise so that you need to cancel a special order, you will receive a full refund minus the 25% non-refundable deposit you paid.

Where is the furniture that you carry made?

It depends on the specific item you are interested in. Much of the furniture that we carry is made right here in the US where as some of it is imported from all over the world. No matter where we are getting our furniture from, we make sure we bring in only the best quality at the best possible price.

What is the typical lifespan of a mattress?

Most mattress experts suggest you should replace your mattress every 7 to 10 years to maintain your optimum sleep levels. Of course, lower quality mattresses may not last that long and higher quality mattresses may last even longer.

What are the mattress brands you carry?

We currently stock a large variety of Ashley Sleep Systems, Ashley Sierra Sleep and Therapedic. Our mattress collections will give you a large selection of price range along with numerous mattress types such as firm, medium, soft, ultra soft, innerspring, memory foam, hybrid, gel infused and latex. Whatever your mattress needs may be, we are sure to have what is right for you.

What types of accessories do you carry?

We stock thousands of accessories so that you can find the right piece(s) to add that special touch to your home. Just to name a few we carry lamps, rugs, wall décor, tabletop décor, and comforter sets.

Do you charge for delivery?

All of our stores have a $50 local delivery charge. This is a flat rate no matter how many items you are having delivered. Our delivery service includes assembly of all items, bringing the furniture into your home, and removing all packaging material. The charge for out of town deliveries will vary. Contact any of our sales staff for further information.

Will the delivery drivers pick up and take away my old furniture?

Due to the fact that there is limited space on our trucks, we do not move, haul or rearrange old furniture. Contact our sales staff for further information.

What areas do you deliver too?

We are available to deliver up to 100 mile radius from our store location.

Can you ship items all over the country?

We will ship items outside of that radius with the mutual understanding that you are responsible for all shipping costs and any damage that may occur to the furniture while it is being shipped.